FAQ

Each order is carefully packaged to withstand the shipping process, no matter where you live! I guarantee that it will arrive in one piece! Read more about shipping here.

Packages are shipped once a week on average. If you need your package by a specific date, contact me to verify the shipping date. 

Canadian orders are sent through Canada Post with a tracking number. 
US orders are sent through Canada Post or USPS with a tracking number.
Shipping services for international orders may vary. Delivery may take anywhere from 1 week to 3 months. Please contact me if you require a tracking number or faster delivery.

Orders may be picked up at my studio, free of charge. Select this option at checkout and contact me to make an appointment. Orders can be picked up Monday to Friday, between 9:30 a.m. and 4:30 p.m. Send a text to the phone number on your invoice 1 hour before your arrival.

Each piece is carefully inspected and wrapped prior to packing. If you have an issue with your order, contact me within 7 days of receipt of your package. We may request a photo to determine the best solution.

Exchanges and returns are accepted within 14 days of your order. Your piece must not have been used. Return shipping is at your expense.

Warranty

Ceramic pieces are not guaranteed. Avoid thermal shock to ensure that your piece lasts as long as possible. If you have any questions, please contact me. 

We do not repair broken dishes. If your piece breaks, I recommend using an epoxy adhesive, which is available in most hardware stores.

Your purchase is guaranteed for one year against manufacturing or material defects like adhesive failure or a broken chain. Keep your receipt and contact me if this occurs. This warranty does not cover normal wear and tear or damage caused by misuse or negligence.

Care
Dishes:
To enjoy your piece for as long as possible, wash carefully by hand and keep microwave use to a minimum. But your time can be just as precious as your ceramics! If you put your piece in the dishwasher, just make sure it won't knock into any other ceramic or glass objects. Place it between plastic objects or away from other dishes and glassware. Note: Gold may wash off if put in the dishwasher. Do not put pieces with gold in the microwave.

Jewelry:
When travelling, keep your jewelry in a small box to protect it from damage or scratches. Your purchase is guaranteed for one year against manufacturing or material defects like adhesive failure or a broken chain. Keep your receipt and contact me if this occurs. This warranty does not cover normal wear and tear or damage caused by misuse or negligence.